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Help Center

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Broadcast via Importing Files

From your BotSpace Dashboard’s Homepage, click on ‘Broadcast’.
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Step 2 : On the Broadcast Page, click on ‘Create Broadcast”.
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Step 3 : Select the Broadcast Template that you would like to send.
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Step 4: Scroll down and click on ‘Import list from file’.
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Step 5: Click on ‘download .csv’.
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Step 6: Open the file and fill in all the required details:
(i) In the first WhatsApp column, enter customer's phone numbers, including the country code. For example, if the country code for the United States is +1 and the number is 8130521561, the number should be formatted as follows: 18130521561, without any special characters or spaces.
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(ii) In case you are sending a media broadcast then you will have to paste the media link in the variable ‘{{Media}}’ column.

Note: You can create media links from our BotSpace’s Dashboard from “Media’ Tab from the ‘Content & Templates’ option from the Homepage.
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(iii) Enter values in the respective variables column for your Template.
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Step 7: Once you have filled all the required information in the .csv file, go ahead and upload the file.
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Step 8: You can also add new labels to the contacts that you are sending the current broadcast to.
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Step 9: Click on ‘Send now’ if you want to send the broadcast immediately or click on ‘Schedule’ if you want to send out the broadcast at a definite date and/or time.
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