Skip to content
botspace-logo
Help Center - BotSpace
  • Pages
    • Help Center
      • Overview
        • BotSpace features explained
        • Key Features & Functionalities
        • BotSpace pricing explained
        • BotSpace glossary
      • Getting started
        • Sign in to BotSpace
        • Connecting your WhatsApp number
        • Migrating your existing WhatsApp API
        • How to invite team members?
        • How to accept invitation for BotSpace
        • How to create a WhatsApp template?
        • How to send a WhatsApp broadcast?
        • Create roles & permissions
        • Install BotSpace PWA on Android
        • Install BotSpace PWA on iOS
      • Contacts
        • How to create a new contact
        • How to import contacts
        • How to export contacts
      • Inbox
        • How to use Command-K
        • Using direct keyboard shortcuts
      • Broadcasts
        • Broadcast via Labels
        • Broadcast via Importing Files
      • Content & Templates
        • Template Approvals, Statuses & Common Rejection Reasons
        • How to create media links?
      • Automation
        • Difference between a workflow & survey
        • Triggers
          • Webhook trigger
        • How to build Workflows on bot.space
      • Reports
      • Integrations
        • HubSpot
          • How to add HubSpot Integration to bot.space
          • HubSpot Settings on bot.space
          • How to Sync WhatsApp messages for contacts inside HubSpot
          • How to add HubSpot Contact Properties on bot.space
          • How to edit HubSpot Contact Properties for BotSpace
          • How to create Workflows on HubSpot
        • Shopify
          • How to add the Shopify integration
          • Send order confirmation notification
          • Send abandoned cart recovery message
          • Add chat widget to your store
          • How to send an Order Cancellation notification?
        • Zoho
          • How to add Zoho integration to BotSpace
          • How to Create contact
          • How to Create lead
          • How to Update contact
          • How to Update lead
          • How to Add record
        • Zapier
          • How to add Zapier integration to BotSpace
          • Triggers & Actions
        • Google Sheets
          • Work with Google Sheets in BotSpace
      • Settings
        • Team members
        • Roles & Permissions
        • API
        • Webhooks
          • Incoming message events
          • Outgoing message events
          • Delivery events
          • Types of message payloads
            • Text
            • Media
            • Template
            • List
            • Quick Replies
            • Button reply
            • List reply
        • Activity logs
        • Message logs
          • How to export message logs
        • Contacts
          • Contact properties
          • Import contacts with contact properties
          • How to add contact properties to templates
      • Conversations
      • Channels
        • WhatsApp
          • How to update your WhatsApp profile
      • Deactivation
        • How to disconnect your WhatsApp number and cancel BotSpace subscription?
      • WhatsApp Business Platform
        • Conversation Based Pricing
        • Conversation Examples
        • Differences between the WhatsApp Business platform and WhatsApp Business app
        • How to apply for green tick verification on WhatsApp?
        • How to Disable 2FA for WhatsApp API Number on your Facebook Business Manager
        • How to delete WhatsApp API Account on Your Meta Business Manager
        • WhatsApp Business Platform Policy Enforcement
        • Requirements for WhatsApp Business API
        • How to verify your business on Meta
        • How to change your Whatsapp Business Display Name?
        • WhatsApp Commerce Policy
        • How to display the name of the business instead of the number on WhatsApp?
        • Per-User Marketing Template Message Limits
        • Message Undeliverable error
        • Part of an Experiment Error
        • How to downgrade your number from WhatsApp Business API to WhatsApp BusinessApp
        • How to Add WhatsApp API Number in your Facebook Business Manager to Run Ads
        • How to appeal your WhatsApp ban?
        • How to check if your WhatsApp Business account is flagged?
        • How to display your Business name instead of the phone number on WhatsApp?
        • Quick Links
        • Share access to your WhatsApp Business Manager to BotSpace
        • Unsubscribe contacts from broadcast messages
        • Manually Unsubscribe contacts from Broadcast messages
        • File size for messages
      • FAQ's
    • New at BotSpace
      • Workflow Templates
      • Auto Recharge Wallet
      • Workflows V2
      • New template types
      • Link Tracking
      • Shopify Improvements
      • Inbox UI Improvements
      • Use Shopify segments to broadcast
      • Google Sheets Integration
      • Use HubSpot list to Broadcast
      • Reusable workflows
      • icon picker
        WhatsApp Flows
      • Free tools
        • WhatsApp Chat Widget
        • WhatsApp Link Generator
        • WhatsApp QR Code Generator
      • Contacts and Conversations
      • Introducing teams
      • We are merging Surveys and Workflows
      • WABA health monitoring
      • Time tracking for Inbox
      • A new home for Inbox
botspace-logo
Help Center - BotSpace
/
/
WhatsApp Flows

WhatsApp Flows

Boost performance by creating more seamless and customized experiences for customers
RD
Rohit Dhas
WhatsApp Flows simplifies tasks for your customers on WhatsApp. You have the ability to create diverse customer experiences using integrated UI components in your chats.

Getting Started

Sync flows
At present, creating WhatsApp flows within BotSpace is not supported. However, you can sync your existing flows from Meta Business Manager.
To sync your flows, navigate to Automation > WhatsApp Flows and click on the Sync Flows Button.
Note: Only published flows will be synced.
⁠
image.png
⁠
⁠
Embed a flow in your templates
You have the option to integrate your WhatsApp Flows into your templates. When creating a template, choose the Flow button option under the Buttons section.
Provide the following information:
Button Label
Navigate Screen ID (the ID of the screen in your flow)
Flow (the flow to activate upon clicking the Call-to-Action)
⁠
image.png
⁠
⁠
Workflow Action
You can send a flow message from your workflow using Collect WhatsApp Flow Response workflow action.
⁠
image.png
⁠
⁠
Responses
To access and export the responses received for your WhatsApp Flow, navigate to Automation > WhatsApp Flows and choose the specific flow from the provided list.
⁠
image.png
⁠
⁠

Want to print your doc?
This is not the way.
Try clicking the ··· in the right corner or using a keyboard shortcut (
CtrlP
) instead.