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Outgoing message events

An outgoing message is a message triggered either from the inbox or using out public api
Mayur Morè

Types of payload

This section explains the outgoing message event type you receive on your callback URL. It states that you have sent a message to your customer. Here, we will understand the different types of payloads for incoming messages.

Common payload for all events of type message-event and direction outgoing

"id": "66154d63fa933a7008177244",
"channelId": "61fa18c44dc2fa0641aa2e48",
"workspaceId": "61fa14594ed4030016aaafa0",
"direction": "outgoing",
"event": "message-event",
"createdOn": "2024-04-09T14:14:59.441Z",
"customer": {
"name": "Ana Russo",
"id": "61fa1a8a9c54e4002dd02337"
"phone": {
"countryCode": "91",
"phone": "9028562767"
"payload": {
"direction": "outgoing",
"type": "text" | "media" | "template" | "richTempate" | "buttonTemplate" | "list" | "quickReplies",
"payload": {
"text": "Polo"

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