Help Center

FAQ's

Audio no longer available on iOS devices?

This error occurs rarely and only on iOS devides, kindly refer to the video below and make changes to your iOS device setting and it will work.

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WhatsApp Voice Message no Longer Available? - Fixed! Many users complain when they try to open a voice message in WhatsApp, it shows ‘This Audio is no longer available please ask to resend Error’. In this video, we will show you some best ways to fix this problem on iPhone 13 Mini, 13 Pro Max, or any iPhone running on iOS 15 or later. 0:00 Problem overview 0:34 Sync WhatsApp to iCloud 1:12 Check and restart internet connection 1:45 Turn on Background App refresh 2:06 Update WhatsApp 2:41 Bonus tip youtu.be⁠

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What can be reason for non-delivery of my message to a user?

There can be many reasons why a message may not be delivered to a person, please see “Why is my delivery rate not 100%?” in the WhatsApp Business Platform

FAQ⁠

. In this instance we take into consideration the number of marketing conversations that person has already received from any business over a given time period.

One of my business is seeing much higher non-delivery rates than others, what can I do?

There can be many reasons why a message may not be delivered to a person, please see “Why is my delivery rate not 100%?” in the WhatsApp Business Platform

FAQ⁠

. In this instance we take into consideration the number of marketing conversations that person has already received from any business over a given time period. This is specific to that person, and not related to the business. They should not immediately retry the user, as this will result in another error message. They may retry that person at a different time, we are unable to give a specific time period as it may differ based on the individual.

What are the country restrictions for sending or receiving messages with the WhatsApp Business Platform?

The WhatsApp Business Platform may not be used to send or receive any messages to or from the following countries or regions:

Ukraine (Crimea, Donetsk, Luhansk)

Cuba

Iran

North Korea

Syria

Businesses in Turkey can use the platform, but app users in Turkey cannot receive messages sent via the Cloud API Numbers.

Do you have an API to check if the user is WhatsApp enabled?

We currently do not have a contact API for the customers to check whether a number has a WhatsApp account.

Message failed with error “Customer is a part of the experiment”

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Experiments - Cloud API - Documentation - Meta for Developers Ongoing Cloud API service improvement experiments developers.facebook.com⁠

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What is required for appealing your WhatsApp number which is banned by WhatsApp

For further investigation request you to confirm/share below details: 1. Your Business Use Case and vertical. 2. Business Website and Business Facebook Page. 3. Does the Business complies with WhatsApp Commerce and Business Policies - which policy the business complies with. 4. Detailed use-case on how the business will utilize WhatsApp Business API.

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